Frills & Bows
Website: https://frillsandbows.com.au/

1. Introduction

Frills & Bows (“we”, “our”, “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://frillsandbows.com.au/.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

a) Personal Information

When you interact with our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways)

  • Order and purchase history

b) Automatically Collected Information

We may also collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate order updates and customer support responses

  • Improve our products, services, and website experience

  • Send promotional emails or offers (only if you opt-in)

  • Prevent fraud and ensure website security

  • Comply with legal obligations

4. Children’s Privacy

Our products are intended for children; however, our website is not directed at collecting personal information directly from children under the age of 13.

All purchases and account activities must be completed by a parent or legal guardian. We do not knowingly collect personal information from children.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • Website hosting and analytics providers

  • Legal or regulatory authorities if required by law

All third parties are required to protect your information.

6. Payment Security

All payments are processed through secure, PCI-DSS compliant payment gateways.
Frills & Bows does not store your credit/debit card details on its servers.

7. Cookies

We use cookies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze traffic and user behaviour

You can disable cookies through your browser settings, but some features of the website may not function properly.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure.

9. Your Rights

Under Australian privacy laws, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data (subject to legal requirements)

  • Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Frills & Bows
📧 Email: admin@frillsandbows.com.au
🌐 Website: https://frillsandbows.com.au/